Orders & Shipping
What shipping options do you offer?
We ship worldwide.
For shipping within the United States, we offer the following options:
– UPS 2nd Day Air (2 business days)
– UPS Ground (1–5 business days)
– USPS Priority Mail (1–3 business days)
– USPS Media Mail (2–8 business days, books and magazines only)
Please note that UPS does not deliver to PO boxes or to APO/FPO/DPO addresses.
For shipping internationally, we offer the following options:
– DHL Express Worldwide (1–6 business days)
– FedEx International Priority (1–3 business days)
International orders are subject to the country’s import fees, duties, taxes, and/or brokerage fees. These are the responsibility of the recipient.
When will my order be shipped?
For most in-stock merchandise, orders placed by 10am ET will be shipped on the same day. All orders received after these times will be processed on the next business day.
Can I ship to multiple addresses on the same order?
No. If you need to ship items to multiple addresses, please create separate orders for each delivery address.
Will my order ship in multiple packages?
Some items are packed and shipped separately to ensure that they arrive safely. These items include skateboards, furniture, and fragile items.
Can I pick up my online order from the Gagosian Shop in New York?
No, online orders cannot be collected from the Gagosian Shop in New York.
Will I be charged tax?
Sales tax will be added to orders in accordance with applicable laws in each state. Any taxes will be indicated at checkout.
Are there any additional charges for packing?
There is an additional charge for shipping tubes to send posters. The tube helps ensure that posters arrive safely.
Can I have my order shipped with insurance?
We only offer insurance for items that are listed as “Contact to Buy.”
What is your return and exchange policy?
All sales are final. We are unable to accept returns or exchanges.
What if I received damaged, defective, or incorrect items?
If you have received a damaged, defective, or incorrect item, please contact us at firstname.lastname@example.org within forty-eight hours of delivery. We may require photo proof of any damage.
Can I cancel or change my order?
If you would like to cancel or change your order, please contact us at email@example.com with your order number as soon as possible. We will try to accommodate your request.